ByZara Privacy Policy

Effective Date: 18th Dec, 2024

Last Updated: 18th Dec, 2024

At ByZara, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website ("Website"). By accessing or using our Website, you agree to the terms of this Privacy Policy.

Information We Collect

a. Information You Provide to Us

Account Information: When you create an account, we may collect your name, email address, phone number, username, and password.
Payment Information: If you make a purchase, we collect payment details, such as credit/debit card information and billing address.
Customer Support Information: When you contact our support team, we collect information about your query and your contact details.

b. Information We Collect Automatically

Usage Data: Information about your interactions with our Website, such as pages visited, time spent on the site, and links clicked.
Device Information: Technical information about the device you use to access our Website, including IP address, browser type, and operating system.
Cookies and Tracking Technologies: We use cookies, beacons, and other tracking technologies to collect information about your browsing activities.

c. Information from Third Parties

Social Media Data: If you engage with our content on social media platforms, we may collect certain profile information as permitted by those platforms.

How We Use Your Information

Provide Services: Facilitate account creation, process payments, and deliver products and services.
Improve User Experience: Customize content, improve navigation, and enhance the Website’s functionality.
Marketing and Promotions: Send you promotional messages, marketing content, and special offers.
Compliance and Legal Obligations: Ensure compliance with legal obligations, enforce our terms and conditions, and protect against fraud.
Analytics and Insights: Conduct research, analyze Website usage trends, and improve our services.

How We Share Your Information

Service Providers: We share data with third-party vendors who provide payment processing, customer support, IT services, and analytics.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Obligations: We may disclose information to comply with legal obligations, court orders, or governmental requests.
Consent: We may share your data with third parties where you have provided consent.

Your Rights and Choices

Access and Rectification: Request access to your personal data and correct inaccuracies.
Data Portability: Obtain a copy of your personal data in a structured, machine-readable format.
Erasure: Request the deletion of your personal data.
Restrict Processing: Request that we limit the processing of your personal data.
Object to Processing: Object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include SSL encryption, passwords, restricted admin access, and two-factor authentication. Despite our efforts, no method of transmission over the internet of electronic storage is 100% secure.

Response to Data Breach:

Should it appear that the personal information of a data subject has been accessed or acquired by an unauthorized person, ByZara shall notify the Data Protection Commissioner and the relevant data subjects, unless we are no longer able to identify the data subjects. This notification shall take place as soon as reasonably possible. The notification to the data subject shall be communicated in writing by email to the data subject’s last known email address or by publication on our website. The notification shall provide:

A description of the possible consequences of the breach;
Details of the measures that we intend to take or have taken to address the breach;
Recommendations on what the data subject could do to mitigate the adverse effects of the breach; and
If known, the identity of the person who may have accessed, or acquired the personal information.

Children’s Privacy

Our Website is not intended for children under the age of 18, and we do not knowingly collect data from children. If we become aware that we have collected data from a child, we will delete it promptly.

International Data Transfers

We do not engage in cross-border data transfers.

Retention of Data

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We store user data for six (6) months. After this period, stored consumer data will be securely deleted or anonymized.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically for any updates. The "Last Updated" date at the top of this page indicates when changes were last made.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please contact us at:

Email: support@byzara.life
Phone: +254114694633
Address: 132 Manyani East Road, Nairobi, Kenya